Shipping & Delivery policy

Shipping costs

Shipping costs are free for all of Australia. 

Delivery Time: Handling time + Transit time
Handling Time: 2–4 business day (Monday to Friday)
Transit Time: 5-8 business days (Monday to Friday)

Order cutoff time: 5:00 pm (GMT+10:00) Australian Eastern Standard Time (Sydney), 

Please note: Once your order has been processed for shipment and given a tracking number, we cannot cancel the order. You may cancel the order within 6 hours of placement by contacting us at the email address: info@charlotte-bay.com

Couriers used
We use Royal Mail, DHL, and DPD as Courier Services.

Order tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package with the tracking number provided on our website  or on the courier's website.

We reserve the right to update our shipping policy at any time. Changes to our shipping policy will be communicated on our website. We kindly ask our customers to read and observe this policy before purchasing. We automatically assume that the customer has accepted all of the above terms and conditions.

Something wrong with your order?

If you have any questions or comments about our shipping policy, please do not hesitate to contact us at info@charlotte-bay.com

Have you received an item that is defective or has your order been lost? Please feel free to contact us at info@charlotte-bay.com. Our team is ready to help you and solve the problem as soon as possible!

Customer Happiness: Our goal is to deliver smiles along with your order. If you ever have any questions or concerns, our customer support team is here to assist you.